What is conflict in its essence? It's easy to recognize its surface symptoms: the anger, the panic, the shakes and the collywobbles. None of us welcomes the unpleasant responses it stimulates. But the working basis of conflict is confrontation, a clash of interests, an argument, perhaps an ongoing state of active and continuous dissatisfaction. Its effects are both personal and global, touching the lives of individuals, families, whole organizations, even nations or groups of nations. Conflict begins with matters of value, concern, anger or philosophy. It can end with agitation, anger, hostile action, even the termination of otherwise long-cherished human bonds of friendship and marriage.
Michael Lawson